Last Updated: September 2026

This Privacy Policy describes how Dromos Labs (“Dromos,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or use the Dromos Shop, make a purchase, join a product waitlist, sign up for communications, access a private collection, or otherwise communicate with us regarding the shop.

The information we collect and how we use it depends on how you interact with the Dromos Shop.

Information We Collect

Information You Provide Directly

Information you provide to us may include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order information, such as the products you purchase, billing and shipping details, order history, and payment confirmation.

• Product preferences, such as products or sizes you select when joining a waitlist.

• Newsletter and communication preferences, including information you provide when signing up to receive Dromos updates.

• Private collection access information, including information used to provide or validate access to private collections or offers.

• Customer support information, including information you choose to provide when contacting us about an order, product, or other request.

You may choose not to provide certain information, but doing so may prevent you from using some features of the Dromos Shop or completing a purchase. Payment information is processed through Shopify and applicable payment providers. Dromos does not directly store your full payment card information.

Information We Collect Automatically

When you visit or interact with the Dromos Shop, the technology and service providers supporting the site may automatically process certain technical information necessary to operate, secure, and provide the site and its features. This may include information such as your IP address, browser or device information, network information, and other technical information associated with your use of the site.

This information may be processed through cookies, local storage, or similar technologies that are necessary for site functionality, security, checkout, and related services.

Information We Receive from Third Parties

We may receive information from third-party service providers that help us operate the Dromos Shop, process and fulfill orders, and provide other services on our behalf.

These may include:

• Shopify and payment providers that support purchases, checkout, and transaction processing.

• Shipping, logistics, and fulfillment providers that receive information necessary to process, pack, ship, deliver, and support your order.

• Website and technology providers that support the operation and functionality of the Dromos Shop.

• Form and data-processing providers that help us receive and manage information you submit through the site.

• Other service providers that support customer service, communications, security, fraud prevention, and related business functions.

Information received from these providers will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Information

We may use personal information to:

• Provide products and services. Process payments and orders, arrange shipping and fulfillment, communicate about purchases, and provide customer support.

• Provide private collection access. Validate and manage access to private products, collections, and offers.

• Manage product waitlists. Record product and size preferences and contact you about the availability of products you have requested.

• Send marketing communications. Send Dromos news, product releases, events, and other updates when you have opted in to receive them.

• Operate and improve the Dromos Shop. Maintain site functionality, troubleshoot issues, and improve the shopping experience.

• Maintain security and prevent misuse. Detect, investigate, and respond to suspected fraud, unauthorized access, code sharing, abuse, or other potentially unlawful activity.

• Comply with legal obligations. Maintain appropriate business records and comply with applicable legal, tax, accounting, regulatory, or enforcement requirements.

Product Waitlists and Marketing

If you request a notification about a particular product, size, or release, we may use the information you provide to contact you about that request. Joining a product waitlist does not automatically subscribe you to Dromos's general marketing communications. We may separately give you the opportunity to opt in to receive broader Dromos news, product releases, events, and other marketing communications.

If you subscribe to Dromos marketing communications, you may unsubscribe at any time using the unsubscribe link included in those emails. Opting out of marketing will not prevent us from sending non-promotional communications when necessary, such as messages regarding an order you placed or a product notification you requested.

Cookies and Similar Technologies

The Dromos Shop and the service providers supporting it may use cookies, local storage, and similar technologies that are necessary to operate and secure the site, provide shopping and checkout functionality, and remember information needed for certain site features.

Dromos does not currently use optional cookies for advertising or behavioral tracking on the Dromos Shop. You can learn more in our Cookie Policy.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate the Dromos Shop and conduct our business.

This may include:

• Ecommerce and payment providers that process orders, transactions, and payments.

• Warehousing, logistics, shipping, and fulfillment providers that process, pack, ship, deliver, and support orders.

• Website and technology providers that host, maintain, secure, or support our digital services.

• Form, communications, and customer service providers that help us receive submissions, communicate with customers, and respond to requests.

• Security and fraud-prevention providers that help protect our customers, services, and business.

• Professional advisors, including legal, accounting, tax, and compliance providers.

We may also disclose personal information:

• When you request or authorize us to provide information to another party.

• When required to comply with applicable laws, regulations, legal processes, or government requests.

• When reasonably necessary to protect Dromos, our customers, our services, or others from fraud, misuse, security threats, or other harmful activity.

• In connection with a business transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.

Third-Party Websites and Services

The Dromos Shop may contain links to websites, platforms, or services operated by third parties. Their privacy and security practices are governed by their own policies. Dromos is not responsible for the privacy, security, content, or practices of third-party websites or services.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may vary depending on the type of information, why it was collected, and applicable operational, legal, accounting, fraud-prevention, dispute-resolution, and regulatory requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Access or Know: Request access to personal information we hold about you and information about how it is used.

• Delete: Request deletion of certain personal information.

• Correct: Request correction of inaccurate personal information.

• Portability: Request a copy of certain personal information in a portable format.

• Restrict or Object: Request that we stop or restrict certain processing of your personal information where applicable.

• Withdraw Consent: Withdraw consent where we rely on your consent to process personal information.

• Manage Communication Preferences: Opt out of promotional emails using the unsubscribe option provided in those communications.

• Appeal: Where provided by applicable law, appeal a decision we make regarding a privacy request.

These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before fulfilling a request.

To exercise a privacy right, contact us at shop@dromos.xyz.

We will not discriminate against you for exercising privacy rights provided to you by applicable law.

International Visitors

Dromos and the service providers supporting the Dromos Shop may process personal information in the United States and other countries. If you access the Dromos Shop from outside the United States, your information may therefore be transferred to or processed in jurisdictions whose data protection laws differ from those where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Children's Privacy

The Dromos Shop is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal and regulatory requirements. When we make changes, we will update the “Last Updated” date at the top of this page and take any other steps required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right, contact us at:

Dromos Labs
shop@dromos.xyz
729 N Washington Ave, Suite 600, Minneapolis, MN 55401